Improving the Customer Experience
Putting the customer at the heart of what we do
The overall aim of this cross directorate programme is to improve the customer’s experience of council services and to change the culture of Walsall.
Chaired by the Head of Leisure and Culture this cross directorate group has revisited the various “building blocks” that are crucial to the overall intention of improving customer service to residents and visitors to the borough.
The Strategic Leadership team approved a report recommending a programme of improvement on 24 May 2007.
Contact us
To find out more information contact Jo Stewart on telephone 01922 658403 or email jo.stewart@walsall.gov.uk, or Anna Sansom on telephone 01922 653520 or email SansomAnna@walsall.gov.uk.
This page was last updated on 03 January 2012